CELERWARE
Privacy policy
Version 1.4 · September 15, 2026
FloatInk’s core annotation features process content locally. Purchasing, activation, updates and support process necessary information. This policy explains each activity and your choices.
Scope and contact
This policy covers the Celerware website, FloatInk, and purchasing, licensing and support services. The operator is the individual developer publishing under the Celerware brand. Contact support@celerware.com for product or privacy requests.
Screen content stays local
FloatInk processes screen annotations, screenshots, text and mosaic effects on your device. It does not automatically upload screen content, annotations or clipboard contents to Celerware. The app does not provide cloud content sync or use this content for advertising or AI training. Content you choose to save, copy, share or send to support is subject to the selected destination, system clipboard, receiving service and support practices below. System backups, clipboard sync and processing by other software depend on those services and your settings.
Trial issuance and device identification
first launch and recovery after credential loss automatically request a trial, sending product, version, a device digest and random activation challenge without an email or payment card; the server also receives the IP address. On Windows the digest uses product-scoped HMAC-SHA256 of MachineGuid; the raw value is not uploaded. It is independent of application files, Windows user and distribution channel, but may change or be duplicated after OS reinstallation or cloning. The service retains product, device digest, trial ID and original start and expiry dates to restore the original period and prevent repeated trials. These records survive local deletion and are retained as necessary for that purpose. Contact support to review retention or request deletion. The digest is not anonymous data or hardware attestation.
Local settings and diagnostics
The app stores settings, trial start and clock-validation records, a product-specific device identifier, licences and update state locally. Diagnostic logs record app versions, operational events and errors, rotate by file size and are not automatically uploaded. Review logs before sharing them with support. Uninstalling or reinstalling does not necessarily delete every local file; retention depends on the installation channel and system operation. You manage content you save or export.
Activation and deactivation
When you request online activation or deactivation, the app sends the product identifier, app version, product-specific device identifier and activation key to the licensing service. Deactivation also includes the licence ID. The service records the corresponding licence, installation slots and operation times to deliver entitlements, handle device changes and prevent abuse. The installation identifier is not a hardware serial number, but it can be linked to a person through licence and purchase records; hashing does not make it anonymous. A licence document may contain the purchase email and is stored locally. Do not share it publicly.
Offline activation
An exported offline request contains the product, version, installation identifier and activation challenge. On a connected device, you can submit the request and your purchased activation key on the licence help page. The licensing service verifies the licence and device allowance and returns a signed licence file. Contact support if needed. Exporting or choosing a file does not upload it; submission happens when you request a licence. The page does not persist activation keys in browser storage. Protect request and licence files. An existing valid licence is verified locally without periodic online renewal for continued use.
Updates and external links
The website build connects to the update service when you check for or download updates. The server receives your IP address, request time, resource address and a request header containing the app version. Update requests do not include activation keys, purchase emails or installation identifiers. Microsoft Store builds use Store update mechanisms. Opening purchase, help or other web links visits the relevant website under its data-handling notice. The app includes no advertising analytics, usage telemetry or automatic crash-report uploads.
Website visits and logs
Loading the website, downloading files and using APIs sends the server your IP address, request time, resource address and browser or client information. Requests may include a referring page. RackNerd provides server hosting. Logs support service delivery, troubleshooting and security. Do not put activation keys or other sensitive data in URL parameters. Nginx logs rotate daily, retaining 14 rotated files plus the current file; files without new entries may not rotate, so this is not a strict 14-day deletion deadline. Provider infrastructure logs are handled under the provider’s applicable terms.
Browser storage
The celerware-theme local-storage entry remembers your appearance preference until changed or cleared. An HttpOnly purchase-session cookie (cw_purchase) lasts up to 24 hours and lets the current browser check its order and retrieve its licence. It is not used for advertising. After clearing or expiry, you can recover the licence through the purchase email. Celerware’s own pages do not set advertising or visitor-analytics trackers. Third-party processing inside embedded checkout is described below.
Creem checkout
When you start checkout, the browser loads Creem’s checkout component or opens its page. Information goes to Creem even when checkout appears in a dialog on our website. As merchant of record, Creem handles payment, taxes and receipts, and processes payment details, device and transaction data and related storage technologies under its privacy notice. Celerware receives order identifiers, purchase email, product, amount and transaction status for licence delivery, recovery and support. Our purchase API does not collect full card numbers or security codes. Creem is responsible for processing for its own purposes; not all its processing is solely on Celerware’s behalf. A checkout explicitly labelled Test Mode makes no real charge; use test payment details only.
Purchase sessions and retention
Browser order sessions last up to 24 hours. Incomplete attempts without a payment-provider checkout are cleaned on subsequent checkout requests once seven additional days have passed after session expiry; this is not a scheduled deletion job. Created checkout mappings are retained to reconcile delayed payments. The developer manages order, licensing, delivery and necessary operation records manually. Retention depends on continued licence fulfilment, recovery and device support, duplicate-delivery prevention and lawful handling of transaction disputes, without a single automatic expiry setting. Minimum entitlement records for perpetual licences may be retained long term. Contact support for the basis for retaining specific records or to request deletion.
Email and support
Licence delivery and recovery emails are sent to the purchase email through NetEase enterprise mail. When you contact support@celerware.com, NetEase processes the address, message and attachments you choose to provide, and the developer uses them to respond. Provide only necessary information, without passwords, full payment details or unrelated private screen content. Resolved routine support emails have a retention target of 12 months after closure, followed by manual cleanup. Minimum records needed for ongoing licensing, unresolved disputes and legally required material are exceptions. Transactional email does not subscribe you to marketing.
Purposes and legal bases
Where laws such as the GDPR apply, purchasing, delivery, activation, recovery and support rely on necessity for entering into or performing a contract. Service delivery, necessary diagnostics and abuse prevention rely on legitimate interests balanced against individual rights. Legally required retention and responses rely on legal obligations. Optional processing requiring consent seeks it separately; browsing or accepting the software agreement is not consent to all processing. Celerware does not sell personal data or build advertising profiles. Contact support for human review of errors in automated checks such as device allowances.
Providers and international processing
RackNerd provides hosting, NetEase provides email, and Creem provides payment and related transaction services. Each processes the necessary data for those services. Microsoft handles Microsoft Store downloads, updates and its diagnostic data under its own policies. Processing may occur outside your country or region. Contact support for applicable processing locations, recipients and international-transfer safeguards. Browsing or buying is not blanket consent to international transfers, and this notice does not promise identical backup-retention periods across providers.
Data security
The website and app service endpoints use HTTPS. Local authorization state is encrypted with Windows DPAPI; exported offline licence files are signed and may be readable. Signed licences verify authenticity; a signature is not encryption. Protect your purchase email, activation keys, licence files and device access. No storage or transmission method guarantees absolute security.
Your rights
Where applicable law provides, you may request access, correction, deletion, restriction, objection or portable data, withdraw consent for consent-based processing and complain to a competent data-protection authority. Contact support; we request only proportionate identity verification and respond within statutory deadlines. Records needed for legal obligations or disputes may not qualify for immediate deletion. Deleting necessary links between licences and purchases can affect recovery, reactivation or device support; we explain those consequences when handling the request. You do not have to give up a purchased licence to delete unrelated support attachments.
Minors
FloatInk is a general-purpose screen annotation tool and does not aim to collect children’s personal information. An app age rating does not establish eligibility to enter a purchase contract. Purchases by minors must follow local law and the payment platform’s age and guardian requirements. Guardians may contact support about unnecessary personal information provided by a child.
Policy changes
This policy carries a version and date. Material changes to purposes, data categories or recipients are highlighted on the website and through appropriate app or email channels. Consent is sought separately where required by law; changing this notice does not replace consent. Contact support@celerware.com for privacy matters.