CELERWARE · FLOATINK
Refund policy
Version 1.0 · Published September 10, 2026
If FloatInk is not right for you, request a full refund within 14 calendar days of successful payment for your initial perpetual licence purchase. No reason is required. This policy applies to purchases through this website after sales open.
14-day refund
Send your request within 14 × 24 hours of successful payment. Activation and prior trial use do not affect eligibility. The refund covers the amount actually paid for the order, with no additional refund fee.
How to request a refund
Email support@celerware.com with the order reference and purchase email address. Sending from the purchase address helps verify ownership. You may share feedback, but giving a reason or completing troubleshooting is not a condition of refund. Do not send passwords, full payment card details or activation keys.
Who processes the refund
For orders paid through Creem, Creem handles the actual refund. The developer does not issue separate private transfers. The developer receives the request, verifies the order and eligibility, and submits the refund through Creem. Creem processes it under its procedures and applicable law.
Escalating to Creem
Creem’s Buyer Terms direct refund requests first to the developer listed on the receipt. If an issue remains unresolved, seek help through the Creem Customer Portal linked in your purchase email or Creem’s official contact page. This policy does not restrict Creem’s independent refund powers under its terms or applicable law, or your statutory consumer rights.
Processing and arrival
The developer will respond within 3 business days. Once the order is verified, a refund will be submitted through Creem promptly and within applicable legal deadlines. Refunds normally return to the original payment method. Arrival depends on the payment provider or bank, and exchange-rate changes may affect the amount shown in your local currency.
After a refund
Once approved, the corresponding licence ends and further activation is stopped. Stop using that paid licence and remove its licence files. A refund does not authorise remote deletion of annotations, screenshots or other personal files you created.
After the window and special cases
You can still contact support after 14 days about failed delivery, duplicate charges, serious defects or other circumstances. The facts and applicable law will be considered. This voluntary refund promise does not limit statutory withdrawal rights, warranties or other mandatory consumer remedies.
No subscription renewal
The launch licence is a one-time purchase with no automatic renewal. Any future subscription will disclose its renewal, cancellation and refund terms before purchase. Existing perpetual licences will not automatically become subscriptions.